Copyright © Indeez 2021
All rights reserved
Latest Update: 8th February 2021
Unless required otherwise as a result of the context, terms and definitions stated in the singular include the plural, and vice versa.
“Indeez”: refers to the simplified joint stock company – “Indeez SAS”, listed on the Paris Trade and Companies Register under number 888 048 659 and with its head office located at 19 Rue Du Rocher, 75008 Paris France. We are registered with ORIAS under the registration number 20006983 as an Intermediary or Ancillary Intermediary to operate under the freedom to provide services in the European Union.
In the United Kingdom, Indeez is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website at www.fca.org.uk. Indeez is on the financial services register (https://register.fca.org.uk/) and its firm reference number is 938582
By accessing the Indeez Site, you agree to abide by the following conduct rules.
You will not:
All information and material including data, images, text, and audio on the Site is the property of Indeez SAS and/or its licensors and is subject to copyright. All trademarks on the Site are the property of Indeez SAS and/or its licensors. You are entitled to view, copy and print any documents from the Site but only for your own internal business purposes. Any sale, transmission or redistribution of the Site or its content, and any copying, modification or other use of the Site or its contents for any purposes other than your own internal business purposes, are strictly prohibited.
Indeez may provide Site Users with hypertext links to access third party websites. Indeez has no control over the content of third party websites and therefore assumes no responsibility for such sites. You agree that Indeez shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any information, goods or services available on or through any such Site. If you decide to access any of the third party Sites linked to Indeez site and all its sub domains, this is at your own risk.
Indeez tries to ensure that all of the information provided on this Site is correct at the time it is included on the Site, but does not make any representation or warranty that the content or information available on this Site is complete, accurate or available or that the services offered on this Site will be uninterrupted, timely, secure or error-free,. In addition, Indeez does not offer any advice or make any recommendations regarding the Platform or the Services, and accordingly does not warrant or represent that (i) the Services offered on this Site will meet your requirements, demands, needs or expectations or (ii) the results that may be obtained from the use of the Services will be accurate or reliable.
During monitoring, information may be examined, recorded, copied, and used for authorised purposes. Use of this Site, authorised or unauthorised, constitutes consent to such monitoring. For more information, please read Your Data and Privacy section.
Indeez collects and processes Personal Data for the following reasons:
We receive commission from insurers and product providers. Any commission we receive will be paid by the insurer or product provider from the total insurance coverage premium. Indeez SAS does not charge any additional fees (payable by User) for handling User’s insurance unless we have agreed these with the User in advance of the transaction.
User is responsible for paying the premium in full up front unless stated otherwise. This payment is non refundable in certain circumstances.
Payments are completely secure on our site thanks to the online payment system of our partner Stripe, a level 1 PCI / DSS certified payment solution (the highest level of security to pay online). The card / bank details the User enters on our platform are encrypted. In addition, they are only processed by Stripe and are never in Indeez SAS’s possession. When you enter your payment card details for your purchases on our platform, you transmit the information to Stripe. You can read Stripe’s documents here:
Data processing: https://stripe.com/privacy-shield-policy
You can make a request for the cancellation of a policy anytime. Paid Users have a space dedicated to view their policies and can do this on the Platform.
In the event of cancellation, charges for our services will apply in accordance with the ‘Payments’ section above.
In circumstances where we feel we cannot continue providing services to you, we will contact you and attempt to rectify the situation on no less than two occasions. In situations where the situation is not rectifiable we will inform you of our decision to end the business relationship and this will happen during a discussed time frame dependent on the reason for termination.
Business will not be terminated without first informing the User, the policyholder of the reason for termination.
Valid reasons for termination may include but are not limited to:
You will be liable to pay for any transactions concluded prior to the end of our relationship unless stated otherwise.
To access and use the areas, features and services of the Site and Application restricted to Paid User and/or registered users, you must enter into a Paid Agreement and/or register online providing a unique username and password and other information, as applicable. When entering into a paid Agreement and submitting Registration Information, you agree to:
You are responsible for maintaining the confidentiality of your username and password, and are fully responsible for all activities that occur under your username or password. You agree to (i) immediately notify Indeez SAS of any unauthorised use of your username or password or any other breach of security, and (ii) ensure that you exit from your account at the end of each session.
In regard to all Payments, Content and Services that are not authored by Indeez, Indeez does not screen such third-party content available on Indeez or through other sources. Indeez assumes no responsibility or liability for such third party content.
For any more information, please contact us here: firstname.lastname@example.org
Latest Update: 25th June 2021
Please take the time to read this policy carefully. If you have any questions or comments, please contact us as indicated in the ‘Contact us’ section below.
Our full name is Indeez SAS, listed on the Paris Trade and Companies Register under number 888 048 659 and registered as insurance broker in the French ORIAS Register, under number 20006983, to operate in France and in the European Union under the freedom to provide services. In the UK, we are deemed authorised and regulated by the Financial Conduct Authority (FCA). Indeez is listed on the financial services register and its FCA number is 938582.
Indeez’ services mainly relate to intermediary activities towards independent workers and digital platforms and businesses that work with self-employed workers (‘the Platforms’). It includes acting as insurance intermediary and taking care of proposing, distributing and managing insurance products.
We take our obligations under data protection laws seriously, including the security of your Personal Data. We use technical, organisational and physical security measures to protect your Personal Data. We also provide training to our staff to help us comply with data protection laws.
‘Personal Data’ is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.
We collect Personal Data directly from you, including from any application forms you complete, any correspondence you have with us, when you use our website or app, and from the device you use when visiting our website or app.
We may also collect Personal Data about you from other sources, such as:
For all users
During website visit: cookies, internet protocol (IP) address, your login data, browser type and version, language setting, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology devices you use to access our website or apps, including usage data of our website, apps or services. For further information regarding cookies and similar technologies, please see our Cookies Policy.
To contact us: Name, Email address, Organization
To apply for job offers: Name, Address, Email address, Phone number, Resume
For users creating an Indeez account
During registration: First Name, Last Name, Username & password, Date and place of birth, Country of residence, Email address, Phone number and if relevant, Occupation, Platform name and Platform ID.
For users subscribing an insurance policy
During insurance policy subscription: First Name, Last Name, Date and place of birth, Address, Email address, Phone number, Occupation, Choice of cover and additional Personal Data required to obtain an estimate and conclude the insurance policy (depending on the policy subscribed)
During payment: Billing address, Crediting and debiting and other details of products or services you have purchased from us, including payment card information
For users making a claim (with or without an Indeez account)
During claims management: First Name, Last Name, Date and place of birth, Country of residence, Email address, Phone number, Platform name and Platform ID, Claims details (such as place and date of the incident), Information relevant to the Claims which may include but is not limited to:
Sensitive Personal Data (Special Category or Criminal Offence Data)
Sometimes we may need to collect more sensitive information about you. This may be the case to provide you with your insurance cover, administer your policy, handle your claims and manage any complaints.
Special Category Data includes information relating to your health, genetic or biometric data, sexual orientation, sex life, racial or ethnic origin, political opinions, religious or philosophical beliefs and trade union membership. Criminal Offence data includes any information relating to convictions, criminal activity, allegations, offences, investigations, proceedings and sentences, as well as information relating to the absence of any convictions.
For example, we may collect:
We may also collect your national insurance number, but only to the extent it is included in the health documentation we need to collect as mentioned above.
How do we use your Personal Data?
The main purposes for which Indeez uses your Personal Data are described below, as well as the legal basis we rely on to do so, in accordance with data protection laws.
|Purpose Description||Legal basis for Personal Data||Legal basis for Sensitive Data|
|Register you on the website or app as an Indeez account holder||
|Provide our products and services, which includes taking payment, analyzing, administering, improving, and personalizing our products and services||Not applicable|
|Provide you with access to buy an insurance policy, process your purchase orders and administer the policies you bought with Indeez, including premium collection||Not applicable|
|Contact you and send you notifications and updates in connection with the services, policies or offerings that you may have registered for||Not applicable|
|Process and redirect your claims (including status updates and reporting)||
|Handle queries, feedback and complaints|
|Prevent, detect and investigate fraud or other financial crime||
|Comply with any applicable legal, professional and regulatory obligations, including co-operating with bodies such as the FCA or the Information Commissioner’s Office||Not applicable|
|Comply with data subject rights requests under the applicable data protection laws||Not applicable|
|Provide personalized advertising to you and send you promotional materials in line with your marketing preferences||
|Identify and authenticate your access to the parts of our website, apps or services that you are authorized to access||
|Protect Indeez rights and/or property and establish, defend or enforce our legal rights, or those of third parties, which may include enforcing our terms and conditions||
|Prevent and detect fraudulent activities and ensure the technical functionality and security of the platform and services||
|Buy, sell, transfer or dispose of any part of our business||
|For recruiting and human resources administration purposes (for candidates only)||
We may sometimes need to share your Personal Data with other parties in relation to the purposes outlined above.
This may include sharing your Personal Data with:
Please note there might be some 3rd party links on our website or app. Clicking on those links will transfer you to their website where different cookies and privacy policies will apply. Indeez does not control these external websites.
Your Personal Data may be transferred outside the UK. When we transfer data outside of the UK, we make sure that the transfer complies with data protection laws to protect your Personal Data and your data protection rights. In some cases, for example where data is transferred to the European Union, there are already adequate levels of data protection in place. For other transfers, we may put in place other safeguards such as contractual obligations to protect your Personal Data.
Indeez makes the following transfers outside of the UK:
|Purpose of Transfer||Recipient||Location||Adequacy decision/safeguards|
|Your Personal Data is accessed by the Indeez team||Indeez SAS
19 rue du Rocher,
75008 Paris, France
|Your Personal Data is accessed by eBaoTech International for policy subscription and claims handling||eBaoTech International Pte. Ltd
16 Raffles Quay #27-01, Hong Leong Building,
|Singapore||Standard Contractual Clauses|
|Your Personal Data is kept and stored for the entire duration of their processing on Amazon Web Services servers||Amazon Web Services EMEA SARL (Registered no. 83100133400018), 38 Avenue John F Kennedy, L-1855 99137, Luxembourg||Germany (hosting), France (standby) & Sweden (backups)||Adequacy decision|
We may use your Personal Data to send you information about our products and services that we think may be of interest to you. This includes information on the Indeez website or app, or by direct marketing (E-mail, phone call or SMS, social networking channels etc.). We use information we hold about you to help us identify, tailor and package our products and services, and offer discounts that may be of interest to you.
You control our use of your Personal Data for marketing purposes. You can decide what channels we can use and what type of notifications you prefer, if any. You will have the opportunity to select the types of marketing & channels that you would like to receive when you complete registration with us or receive direct marketing. You can change your marketing preferences by “unsubscribing” or “opt out” on the email or at any other time by contacting us at email@example.com.
We will not use sensitive Personal Data (such as information on your health or criminal record) for marketing purposes.
Data protection laws provide you with a number of rights in relation to your Personal Data. In most cases, we are required to respond to any request to exercise your rights within one month. Please note that many of these rights are not absolute or may be subject to exemptions in certain circumstances.
Your rights include:
You have the right to request confirmation as to whether or not we process your Personal Data, and where that is the case, to request:
You have the right to ask us to correct or rectify any Personal Data which you believe is inaccurate, incomplete or out of date.
In some circumstances, you have the right to request erasure of your Personal Data, for example if we no longer need it for the purpose for which it has been collected, or if you have withdrawn your consent and there is no other legal ground for the processing. However please note that this is not an absolute right and that we’ll not proceed with erasure in all cases. As an example, we will not delete your Personal Data when we continue to have a legal basis to process it. Additionally, we are not allowed to delete data which is required to comply with our legal, regulatory, tax or accounting obligations, such as for fraud prevention and detection.
You may ask us to restrict the processing of your Personal Data in certain circumstances (for example, if you believe your Personal Data is inaccurate or if you have objected to us processing your Personal Data on the grounds of our legitimate interests).
You can object at any time if you would like us to stop sending you direct marketing. You can also object to some other processing in certain circumstances (such as processing based on our legitimate interests, unless we have overriding compelling grounds to continue the processing).
If our legal basis for processing your Personal Data is consent, you may withdraw your consent at any time. Please note however that if you do withdraw your consent, it may not be possible for us to continue providing your insurance policy, processing your claim, handling any queries you may have or your job application.
The right to data portability allows you to obtain from us in readable format certain Personal Data (that you provided to us) or ask us to provide that information to a third party of your choice. This applies if such Personal Data is processed by us on the basis of your consent or performance of a contract with you.
If we undertake automated decision making or profiling using your Personal Data (for example an automated decision that you are not eligible for a policy), you have the right to ask us to review that decision with the input of a human being.
You can exercise the above rights by writing to us at firstname.lastname@example.org or at the following address: Indeez SAS, 19 Rue du Rocher, 75008 Paris – France
In some cases, we may ask you to provide us with a copy of a signed identity document or other proof of your identity.
You may also find further information about your rights using the Information Commissioner’s Officer (ICO) website: ICO – Your data matters
If you are not happy with how we handle your personal data, please contact us at email@example.com. You may also choose to make a complaint to the ICO. The ICO can be contacted by telephone at 0303 123 1113 or by email at firstname.lastname@example.org.
To the extent that French data protection laws apply to our processing of your Personal Data, you may also contact the French data protection authority, the CNIL, by telephone at +33 1 53 73 22 22, by post at “Service des plaintes”, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07” or on the CNIL’s website.
If you would like to contact Indeez in regards to your Personal Data, you can email our Legal Team at: email@example.com
Or write to us at:
19 Rue du Rocher,
75008 Paris – France
UK Registered Address: 34 Lime Street, London, EC3M 7AT
Copyright © Indeez 2021
All rights reserved
Indeez SAS is listed on the Paris Trade and Companies Register under number 888 048 659 with its head office located at 19 rue du Rocher 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is registered as insurance broker in the ORIAS Register, under number 20006983 (www.orias.fr).
In the UK, Indeez SAS is deemed authorised and regulated by the Financial Conduct Authority (FCA). The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website (www.fca.org.uk). Indeez SAS is listed on the financial services register (register.fca.org.uk) and its FCA registration number is 938582.