Job Details

Operations and Claims analyst (6 month internship)

We are looking for a high energy Operations and Claims Analyst (internship). She/he would work with the Operations and Client Management team and in collaboration with various stakeholders such as external claims handler partners and Tech teams, on a variety of exciting topics such as:

  • Support new client implementation – Support the team during new Insurance product digital implementations including:

    • Define business requirements for the Indeez online platform and Support team management and handle product testing in close collaboration with Indeez tech team

    • Define communication and reporting materials

    • Coordinate translations

    • Track project progress

  • Monitor live accounts and program performance:

    • Generate reporting for clients and internal management

    • Proactively analyse and report on key indicators related to program performance and provide business recommendations for better performance and efficiency

  • In charge of Claims triage and customer support – providing a smooth online experience to our customers and stakeholders throughout the claims process is fundamental for Indeez. You would therefore be instrumental in offering a reactive and quality service to our partners and end users:

    • Handling the claim triage before passing the claim to our claim handler partners, including answering customers/claimants’ requests by email and keeping track of these requests

    • Cooperating with third party claim administrators and insurers

    • Helping in building the claims function and processes

The work culture to expect

  • Moving at a fast pace in a flat organization. You’ll work autonomously with close support from the Leadership Team. We believe that the best idea wins, no matter who brings it in!

  • You will get your hands dirty, learn from people who decided to take their own road, and discover how to apply change across a wide variety of products and services on a European scale.

  • You will see your work and recommendations make an immediate impact as we build the protections that independent workers really need.

About you

  • Background and experience

    • Top tier schools and universities, including Grandes Écoles d’Ingénieurs and Grandes Ecoles de Commerce

    • You would ideally have experience clearing demonstrating analytical, reporting and research abilities (e.g. consulting, strategy, or other). Past experience in fintech and insurtech would be a plus.

    • Previous experience demonstrating a roll-up-sleeve mindset (e.g. associations, entrepreneurship, or similar)

  • Skills and competencies

    • You are a fast learner, curious and a problem solver

    • You are rigorous: we will be relying on you! This means you have excellent organizational skills and you are able to manage multiple fast-moving projects at once

    • You have great communication skills whether it be face to face, or via phone and email

    • You are able to work under tight deadlines

    • You are flexible; we are a young startup and you will be getting involved in a variety of projects

    • You are a strong team player

    • You are perfectly fluent in English: this is our working language! French is a plus.

Compensation

  • Compensation: you will be offered a monthly compensation including restaurant tickets and 50% of your travel pass.

  • Duration: 6 months minimum starting January 2022

  • Location: 16 rue de Washington – 75008 Paris (dedicated offices in a nice co-working space)

If you fancy taking being part of the Indeez growth story and challenge yourself, come and say hello:

Indeez SAS is listed on the Paris Trade and Companies Register under number 888 048 659 with its head office located at 19 rue du Rocher 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is registered as insurance broker in the ORIAS Register, under number 20006983 (www.orias.fr).
In the UK, Indeez SAS is deemed authorised and regulated by the Financial Conduct Authority (FCA). The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website (www.fca.org.uk). Indeez SAS is listed on the financial services register (register.fca.org.uk) and its FCA registration number is 938582.

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If you need to make a liability claim as a result of causing injury or property damage to a third party whilst you were working, click the button below to access the Indeez claim platform.

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If you have been involved in an incident with a Deliveroo Rider that has caused you bodily injury or property damage, please make your claim – click the button.