Job Details

Business Leader – Client Management and Operations

"Most people have the will to win, few have the will to prepare to win.”
Bobby Knight

JOIN INDEEZ : HELP US BUILD A SUSTAINABLE FUTURE OF WORK!

Independent work is becoming the new working normal. It will outpace the employed population by 2030. Yet, most independent workers still miss baseline safety nets in case of everyday life downsides. It has been sadly illustrated during Covid lockdowns which still leave today millions of gig and freelance workers out of job and revenues.

Indeez is here to fill the gap and redefine the future of work! We work with gigs and freelancers marketplace to provide income protection when they are not able to work.

We are backed by Mosaic Ventures and seasoned business angels who are supporting us on growing.

The founding team gathers business and tech leaders with strong experience in insurance, payments, banking, e-commerce & mobility. We worked with the top sharing economy and Fortune 100 brands. We’re diverse, international, passionate and problem-solving. We are based out of Champs-Elysées in Paris. English is our working language.

YOUR MISSION: Your ability to create impact is limited only by your ambition!!

Oversee entire business and financial operations in working with Indeez external partners. This would include managing the target operating model on various client opportunities with insurance carriers, TPAs and third-party service providers among others.
  • Design, implement and manage a cohesive financial and operational strategy and ensure operational efficiency globally
  • Manage strategic business operations including the development and adoption of best practices, policies and procedures

On a day to day basis

  • E2E Client implementations:Manage and lead client implementations work-streams, including technology, claims, customer support, payments, reporting, and reconciliations, not just with the client; but, also, with insurance carrier and third party service providers
  • Market readiness: Ensure and maintain Indeez readiness as a registered broker with preferred insurance carriers on legal, compliance, regulatory and other elements of due diligence
  • Reporting: Develop and report on key business (shareholder and customer) metrics
    • Develop and report on detailed operational metrics to internal and external stakeholders -not limited to number of subscriptions, claims, frauds, support, payments and reconciliation
    • Forecasting and budgeting resourcing and budgets for new client implementation and current client expansions
    • Client pricing and profitability
    • Manage client and partner level P&L reporting
  • Work with technology and product teams to automate Operation processes(policy administration, financial and claims flows, customer support)
  • TPA Management and other third party service providers
  • Support evolution of Indeez strategic growth plan
  • Manage and evolve TOM with insurance carriers and other service providers

YOUR QUALIFICATIONS - Restless about raising the bar!

  • Minimum 7+ years of operations experience in financial services (fintech and insurtech)or working for digital players; Additional experience in consulting and/or master’s degree would be a plus
  • Strong demonstrated project management skills, critical eye for detail and conversant with project management tools and mastery in MS office is critical
  • Analytical mindset, ability to deal with large amounts of data, manage complex and chaotic situations, while remaining calm, structured; and lead cross-functional teams through delivery consistently
  • Entrepreneurial mindset with the ability to work in a rapid and iterative development environment and ability to lead engineering teams by action. Flexibility will be key in terms of shrinking timelines and evolving customer needs (remember: we are b2b2c and b2c)
  • Big picture strategic thinking. Strong written and verbal communication skills to persuade partners
  • Curiosity to go out of comfort zone to learn new skills, collaborate with colleagues without direct authority, towards problem solving and meeting Indeez goals

If you fancy taking being part of the Indeez growth story and challenge yourself, come and say hello:

Indeez SAS is registered with the Registry of Business and Societies of Paris under the number 888 048 659 and located at 19 rue du Rocher 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is governed by the Insurance Code and registered as insurance broker in the ORIAS Register, under number 20006983.

Deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Indeez is on the financial services register (https://register.fca.org.uk/) and its firm reference number is 938582.