#CoviSure FAQ

Getting started

Visit the #CoviSure page and sign up only takes 2 steps:

  1. Please read the policy terms and conditions and the Insurance Product Information Document (IPID) to ensure it is suitable for your demands and needs. If you are happy with the policy terms and you want to sign up, click on “Protect me”
  2. You will then have to provide a few contact and payment details to enroll. Click on “I want to buy”. Then, it’s it done! You can now carry on worry-free!

Indeez is a new business which aims to bring protection and benefits to independent workers, giving them the peace of mind, trust and freedom to pursue their chosen profession and lifestyle.

Indeez is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Indeez is on the financial services register (https://register.fca.org.uk/) and its FCA registration number is 938582.

You will receive a confirmation email which will include your policy number and documents. You will also find a link to cancel your policy if you change your mind, and other helpful details.

You will have up to 14 days after your subscription to cancel the policy.

If you choose to cancel within the 14-day cancellation period (we will be very sad to see you go but will respect your choice!), we will refund your premium.

You can cancel your policy filling our online form.

About #CoviSure

To benefit from #CoviSure, when purchasing this cover, you must be an independent worker:

  • whose profession is mostly desk based whether at home or in an office
  • resident in the United Kingdom
  • between 18 and 65 years
  • who is not awaiting a COVID-19 test result
  • who has not have any COVID-19 symptoms
#CoviSure will cover you if:
  • You are hospitalised as a result of a COVID-19 infection
  • You are in intensive care (ICU) as a result of a COVID-19 infection
Please note your protection cover will start 7 days after the purchase of your policy. This is because we are not able to cover people who may already have been infected when they bought the insurance. Waiting periods apply to all benefits before a valid claim can be made. Please see the Insurance Product Information Document (IPID) and the Policy Document for more details.
#CoviSure isn’t designed to cover you if:
  •  You were already infected or waiting for a COVID-19 test result prior to the start date. This is why the cover starts after a 7 day waiting period
  • You are hospitalised or unable to work in your usual occupation but this was not due to a COVID-19 infection
  • You don’t have a positive PCR COVID-19 test result

Your #CoviSure policy

Your policy document is available in the confirmation email you will have received from us. If not, please check your spam or contact our support team.

Right now this policy is valid for 3 months and not automatically renewable. We will let you know if #CoviSure is available for you at the end of the policy term depending on the overall COVID-19 situation at that time.

You will have up to 14 days after your policy purchase to cancel the policy.

If you choose to cancel within the 14-day cancellation period (we will be very sad to see you go but will respect your choice!), we will refund your premium in full so long as no claims have been made.  Policies cannot be cancelled after the initial 14 days cancellation period has expired.

You can cancel your policy filling out our online form.

You are the only person covered. The policy is not extended to family or relatives.

Please contact us as soon as possible at legal@indeez.eu , so we can do our best to solve your issue.

If your complaint is related to a claim, please contact our insurance partner Chubb at customerrelations@chubb.com, telephone: +44 800 519 8026.

Chubb aims to provide a high-quality service at all times, but occasionally mistakes do happen. If for any reason you are unhappy with Chubb’s service, we would like you to get in touch, so that Chubb can try to put things right and resolve your issue as quickly as possible.

In order to resolve your complaint, it would be helpful to Chubb if you could:

  • Set out the details of your complaint, and how you would like Chubb to resolve it;
  • Provide your policy number and if applicable, the claim number;
  • Let Chubb know if you want them to call you or if you prefer them to respond by post or email.

We partnered with Chubb European Group SE to deliver #CoviSure. Full details are available in your policy wording.

#CoviSure is currently only available in the United Kingdom and France.

Cover is 24 hours a day worldwide.

Right now this policy is valid for 3 months and not automatically renewable. We will let you know if #CoviSure is available for you at the end of the policy term depending on the overall COVID-19 situation at that time.

The start and end dates of your policy will be stated in your policy schedule. Please note that the protection starts 7 days after the purchase of the policy. Short waiting periods apply before benefits become payable.

You are covered 24/7 for a period of 3 months. You will see the exact start and end dates in your policy schedule. Please note that the protection starts 7 days after the purchase of the policy. Short waiting periods apply before benefits become payable.

Payments

At Indeez, we use Stripe to process your subscription payments.

We accept most global debit and credit cards,  We have global payments: Visa, Mastercard, Maestro , American Express.

We support payments in pounds sterling (£) for the United Kingdom.

Please contact us as soon as possible at support@indeez.eu so we can help you solve your issue.

Claims

If you require to make a claim, please send an email to uk.claims@chubb.com with the details we would need:

  • Your product name: #CoviSure
  • Your policy number
  • Your name
  • Your address
  • Your date of birth
  • Your mobile number
  • Type of claim ( Hospitalisation / ICU admittance)
  • Your bank accounts details: Bank name, Sort code, Account name, Account number

In case of admittance to hospital and/or to the Intensive Care Unit (ICU) due to COVID-19 infection you will need to provide the hospital certificate you are given on discharge specifying the reason for and the dates of the hospitalisation.

Our insurance partner Chubb European Group SE manages all #CoviSure claims. If you need to make a claim, we explain everything here.

We make claims digital and fast. If the information provided is clear and accurate, the claim can be processed in as little as 5 days. This varies from case to case.

Please contact our insurance partner Chubb at customerrelations@chubb.com, telephone: +44 800 519 8026 for the UK.

Legal (Indeez)

Indeez is 100% GDPR compliant and strives to protect your privacy as you enter into an agreement with us. You can find the full document .

If you have any queries you can contact us on: legal@indeez.eu

We are sorry it has come to this, you can contact our legal team here: legal@indeez.eu

We use our trusted partner Stripe for our payment handling. Here is policy wording regarding payments:

Payments are completely secure on our site thanks to the online payment system of our partner

Stripe, a level 1 PCI / DSS certified payment solution (the highest level of security to pay online). The card / bank details you enter on our site are encrypted. In addition, they are only processed by Stripe and are never in our possession. When you enter your payment card details for your purchases on our website, you actually transmit it to Stripe.

Here are the links to Stripe privacy documents:

Data processing: https://stripe.com/privacy-shield-policy

GDPR: https://stripe.com/fr-ie/privacy

Indeez SAS is listed on the Paris Trade and Companies Register under number 888 048 659 with its head office located at 19 rue du Rocher 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is registered as insurance broker in the ORIAS Register, under number 20006983 (www.orias.fr).
In the UK, Indeez SAS is deemed authorised and regulated by the Financial Conduct Authority (FCA). The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website (www.fca.org.uk). Indeez SAS is listed on the financial services register (register.fca.org.uk) and its FCA registration number is 938582.